Responsible Gaming at OKTK — Play Smart

1 What Responsible Gaming Means at OKTK

Responsible gaming is not just a legal checkbox for OKTK — it is a genuine part of how we operate. We believe that betting should be a form of entertainment, like watching a cricket match or going to the cinema. It should add something positive to your day, not take something away from it.

At OKTK, responsible gaming means giving every player the information, tools, and support they need to make informed decisions about their gambling. It means being honest about the risks involved, making it easy to set limits, and making it just as easy to stop when stopping is the right call.

We know that for the vast majority of OKTK players, betting is a fun hobby. But we also know that for a small number of people, gambling can become a problem. OKTK takes that seriously, and we have built our platform with both groups in mind.

2 Signs That Gambling May Be Becoming a Problem

Problem gambling does not always look obvious from the outside, and it can creep up gradually. OKTK encourages all players to check in with themselves regularly. Here are some warning signs that your gambling may be moving from entertainment into something more concerning:

• You are spending more money on OKTK than you originally planned or can afford.
• You find yourself chasing losses — betting more to try to win back what you have lost.
• Gambling is taking up time that you used to spend with family, friends, or on work.
• You feel anxious, irritable, or restless when you are not able to gamble.
• You have borrowed money or sold belongings to fund your betting.
• You are hiding your gambling activity from people close to you.
• You have tried to cut back on gambling but found it difficult or impossible.
• Gambling is affecting your sleep, concentration, or mental health.

If any of these signs feel familiar, please do not ignore them. Recognising the problem early makes it much easier to address. OKTK's responsible gaming tools are available right now in your account settings, and our support team is ready to help.

3 Tips for Keeping Your OKTK Experience Healthy

Most OKTK players never run into problems because they follow a few simple habits from the start. Here is what responsible players on OKTK typically do:

• Set a budget before you start. Decide how much you are comfortable spending before you open the OKTK app. Treat it like a night out — once the budget is gone, the session is over.
• Use deposit limits. Let OKTK enforce your budget automatically so you never have to rely on willpower in the heat of the moment.
• Take regular breaks. Use OKTK's session time reminders to step away from the screen regularly. A short break helps you stay clear-headed.
• Never bet under the influence. Alcohol or other substances impair your judgment and lead to decisions you would not make sober. Keep your OKTK sessions clear-headed.
• Do not gamble to escape problems. If you are stressed, anxious, or going through a difficult time, gambling is not the answer. It tends to make financial and emotional problems worse, not better.
• Keep gambling in perspective. OKTK is one part of your life, not the centre of it. Make sure you are spending time on other things you enjoy — sport, family, friends, hobbies.
• Be honest with yourself. Check in regularly. If something feels off about your gambling habits, trust that instinct and use the tools available to you.

4 OKTK's Age Verification Policy

OKTK operates a strict 18+ policy. No one under the age of 18 is permitted to register an account, deposit funds, or place bets on the OKTK platform under any circumstances. This is not just a legal requirement — it is something OKTK enforces actively because we genuinely care about protecting young people.

During registration, all OKTK players are required to confirm that they are 18 or older. OKTK may request additional proof of age at any point, including a national ID card, passport, or other government-issued document. Accounts that cannot verify age will be suspended until verification is complete.

If you are a parent or guardian and you are concerned that a minor may have accessed OKTK using your device or account details, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

5 How to Request Self-Exclusion on OKTK

Self-exclusion is the most powerful responsible gaming tool available on OKTK. When you self-exclude, your account is locked and you cannot log in, deposit, or bet for the duration of the exclusion period. This is a serious commitment, and OKTK treats it as one.

To request self-exclusion on OKTK, you have two options:

• Via Account Settings: Log in to your OKTK account, navigate to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Select your preferred exclusion period and confirm your request.
• Via Support: Contact the OKTK support team at [email protected] and request self-exclusion. Our team will process your request immediately and confirm when your account has been locked.

Self-exclusion periods on OKTK range from 6 months to 5 years, or permanently. During the exclusion period, OKTK will not send you any promotional emails or bonus offers. If you attempt to create a new account during a self-exclusion period, OKTK will close that account as soon as it is identified.

At the end of a fixed-term self-exclusion, your account will not be automatically reactivated. You will need to contact OKTK support and go through a brief reactivation process, which includes a 24-hour reflection period before access is restored.

6 Getting Help Beyond OKTK

OKTK's built-in tools are a great first step, but if gambling has become a serious issue in your life, professional support is the right move. Reaching out for help is a sign of strength, not weakness — and the sooner you do it, the easier recovery becomes.

OKTK encourages any player who is struggling to seek support from qualified professionals. While we cannot list external organisations here, we strongly encourage you to search for gambling support services available in Bangladesh. Many offer free, confidential counselling and practical advice for people affected by problem gambling, including family members.

You can also speak to your doctor or a mental health professional. Problem gambling is a recognised condition and there are effective treatments available. You do not need to wait until things get very bad before asking for help.

If you need to talk to someone right now, please contact the OKTK support team at [email protected]. We will listen without judgment and help you access the right tools and resources.